Education is key, in addition to the right partner. As long as you are aware that the following are important, you know what to manage. In our view, the top ones are:
Change management is often seen as an afterthought by technical partners once the system is built. SNCL incorporates this from the beginning, and it is baked into every step. We don’t leave it to our clients to ‘figure it out’ on their own. We know that if adoption doesn’t happen, the whole point of the implementation is wasted, and ROI isn’t achieved.
A Microsoft partner not only has to be fully certified in the full stack of applications, but they must have a formal track record in the number of successful implementations they’ve delivered. SNCL is proud to not only be a partner but to share their statistics.
There are numerous KPIs that you can use to measure success. We’ve helped many clients define them, as it is the only way they get the budget for implementation. Here are just a few examples:
Kaizen is a Japanese philosophy meaning "continuous improvement"—it focuses on making small, ongoing changes to processes and boosting efficiency, quality, and teamwork over time. SNCL has fully embedded this methodology into our delivery framework.
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