Literally any process that leaves a digital footprint, such as order-to-cash, procure-to-pay, customer service, and IT service management. SNCL helps clients identify the best areas to start, so clients learn how this works.
Event logs containing at least three key elements: a case ID, an activity name, and a timestamp. Additional attributes like resources or costs can enhance analysis. SNCL has methods to work around bad data, and how to cleanse it.
ERP systems (e.g., Dynamics, SAP, Oracle), CRM systems (e.g., Dynamics CE, Salesforce, Hubspot), ticketing systems (e.g., ServiceNow), custom applications with event logs, databases, etc.
SNCL provides clients with a full scope of what is possible and how it works.
By providing real-time insights and KPIs, it enables organizations to monitor changes, test improvements, and measure impact over time. SNCL’s KAIZEN process improvement method does exactly that.
Unlimited. The technology is there, and it works. However, the decision on what to change, when, and who is impacted needs to be decided by the client. SNCL has KAIZEN process analysts, as well as change managers who can support the continuous improvement journey.