Common reasons include poor user adoption, misaligned processes, lack of (or misaligned) training, over-customization, and poor data quality. But we won’t guess on what the cause is, as for each client it is different. We will pinpoint the true causes and fix the issues with you.
We do this with you, utilizing our best practices that incorporate PROSCI methods, aligned to system improvement. We simplify workflows, tailor the system to user roles, and provide targeted training and in-app guidance to make the ERP easier to use, and seen as an asset and not a barrier for staff.
This is not a re-implementation. It’s a focused optimization approach that will build on what you currently have, but fixing what’s broken. We provide targeted improvements, whilst wary that it is more delicate introducing more change when people are already frustrated. Our approach takes this into consideration.
Quick wins are typically visible within the first 60–90 days, with measurable improvements in efficiency, data quality, and user satisfaction. Results are as fast as client engagement. The more engaged leadership is in supporting solutions with their people, the more rapidly results are achieved.
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